All standard components
in systems manufactured or supplied by CANBERRA
(including the computer, memory and disk drives)
can be maintained by employees of CANBERRA. Elimination
of any third party responsibility allows CANBERRA
to deal directly with our customers.
This relationship has historically allowed
CANBERRA to be better informed and to respond
quickly to customer requirements associated
with either equipment capability or system
reliability.
Maintenance agreements are available for any
customer who wishes to have CANBERRA assume
primary responsibility for the maintenance
of their equipment. An agreement has the following
advantages:
Specialist...At Your Service:
The equipment is maintained by service
personnel who, in addition to being properly
trained, spend all of their time working
with CANBERRA equipment.
Our factory trained service engineers are specialists...in
maintaining your CANBERRA equipment.
Technical Support:
CANBERRA Service Engineers have ready access
to all the support available at the plant.
This includes replacement system components,
replacement software and access to product
support engineers, design engineers, programmers,
test technicians and CANBERRA management personnel.
Response Time...Priority Service:
The highest priority is given to requests
for service on equipment covered by a maintenance
agreement. Agreement customers enjoy the shortest
possible response time from the CANBERRA Service
Department.
The equipment covered by the agreement is
inspected by a CANBERRA Customer Service Engineer
periodically and preventive maintenance is
performed. All marginal components are replaced
during each visit using only FACTORY APPROVED
parts for long term reliability and increased
uptime.
Option Upgrade...Free Installation:
Because agreement customers are important
to us, installation of any add-on equipment
purchased from CANBERRA is installed by a Service
Engineer at no additional charge when it is
coordinated with a routine service call.
Performance Upgrade:
Engineering changes written to improve the
performance and reliability of the equipment
are installed at no additional charge.
No Surprises...Peace Of Mind:
An agreement customer has a fixed cost for
maintenance for the agreement period and, therefore,
does not have budget problems covering emergency
remedial action. Agreement customers are entitled
to unlimited FREE hardware telephone support,
unlimited FREE repair parts and unlimited FREE
service visits.
Flexibility...Have It Your Way:
CANBERRA Customer Service has the flexibility
to tailor a maintenance agreement to fit your
exact needs and budget.
The capability to provide this kind of service
is not a promise for the future, nor is it
a result of a crash program. It has been built
throughout the history of the company. Service
agreements presently cover more than 1,000
systems in the United States, as well as many
others in foreign countries. |
