Field Service and Repair

CANBERRA Customer Support

One of the major considerations involved in the decision to purchase electronic equipment is the quality and availability of support services. CANBERRA enjoys the finest reputation for service in the industry and is dedicated not only to maintaining it, but constantly improving it.

CANBERRA Field Services and Repair offers the following wide range of programs and services designed to satisfy the needs of our varied customer base:

• On-site maintenance agreements for system users who require the highest level of service.
• Extended Warranty agreements for customers who desire a rapid response, low cost, fixed fee repair service.
• Standard return-to-factory service options (repair and calibration).
• An optional priority repair service for urgent repair situations.
• Start-up Assistance.
• A full line of quality replacement parts for customers who elect to maintain their own equipment.
• System Installation and Familiarization services.

CANBERRA Customer Services Telephone Numbers

The only number you need to know for software and hardware support, training, field services or special services. If your problem cannot be resolved over the telephone, a field service engineer can be scheduled to visit your site.

Technical Support Hotline:
Customer Service: (800) 255-6370
Outside U.S.: (203) 238-2351
Customer Service Fax: (203) 639-2067
Email: techsupport@CANBERRA.com

For information or quotes on CANBERRA equipment and systems.

CANBERRA Sales:
U.S.: (800) 243-3955
Outside U.S.: (203) 238-2351
Fax: (203) 235-1347
Email: customersupport@CANBERRA.com

To guarantee maximum available use of your system, CANBERRA provides technical support when you need it...

• With our Staff of over 20 Field Service Engineers
• Toll Free Telephone Support with in-house Technical Engineers
• Scheduled Preventive Maintenance Visits

At CANBERRA, we understand the need for reliable customer service to fit your schedule. CANBERRA offers site-specific contracts to meet your requirements, as well as a variety of standard contract options.