CANBERRA UK

All standard components in systems manufactured or supplied by CANBERRA (including the computer, memory and disk drives) can be maintained by employees of CANBERRA UK. Elimination of any third party responsibility allows CANBERRA UK to deal directly with our customers.

This relationship has historically allowed CANBERRA UK to be better informed and to respond quickly to customer requirements associated with either equipment capability or system reliability.

Maintenance agreements are available for any customer who wishes to have CANBERRA UK assume primary responsibility for the maintenance of their equipment. An agreement has the following advantages:

Specialist ... At Your Service:

The equipment is maintained by service personnel who, in addition to being properly trained, spend all of their time working with CANBERRA equipment.

Our factory trained service engineers are specialists...in maintaining your CANBERRA equipment.

Technical Support:

CANBERRA UK engineers have ready access to all the support available at the plant. This includes replacement system components, replacement software and access to product support engineers, design engineers, programmers, test technicians and CANBERRA UK management personnel.

Response Time ... Priority Service:

The highest priority is given to requests for service on equipment covered by a maintenance agreement. Agreement customers enjoy the shortest possible response time from the Service Department.

The equipment covered by the agreement is inspected by a Customer Service Engineer periodically and preventive maintenance is performed. All marginal components are replaced during each visit using only FACTORY APPROVED parts for long term reliability and increased uptime.

Option Upgrade ... Free Installation:

Because maintenance agreement customers are important to us, installation of any add-on equipment purchased from CANBERRA UK is installed by a Service Engineer at no additional charge when it is co-ordinated with a routine service call.

Performance Upgrade:

Engineering changes written to improve the performance and reliability of the equipment are installed at no additional charge.

No Surprises ... Peace Of Mind:

A maintenance agreement customer has a fixed cost for maintenance for the contract period and, therefore, does not have budget problems covering emergency remedial action. Contract customers are entitled to unlimited FREE hardware telephone support, unlimited FREE repair parts and unlimited FREE service visits.

Flexibility...Have It Your Way:

CANBERRA UK Customer Service has the flexibility to tailor a maintenance agreement to fit your exact needs and budget.

The capability to provide this kind of service is not a promise for the future, nor is it a result of a crash program. It has been built throughout the history of the company.